Customer Service Administrator

Customer Service Advisor

Ref: 540Thursday 6 February 2020

 

Salary up to £21.5k per annum (Dependent on experience) 

 

Our client are a leading accommodation management organisation with impressive sites across the UK. Due to their continued growth they are currently seeking a Reception / Customer Service Administrator to work within their site in Birmingham

This is a full time position (40 hours per week). You would work Monday to Friday with occasional weekends. Shifts between 9am and 6pm.

You will assist the management team in providing excellent customer service to the residents and be involved in day to day management of the site including tenancy administration, resident experience and marketing/promotion of the site.

The role will be extremely varied and you will be responsible for:

  • Providing a front of house service to residents
  • Carrying out tenancy administration
  • Handling incoming enquiries via telephone and email
  • Carry out viewings within the site
  • Preparing tenancy agreements and move in files
  • Arranging maintenance repairs with Engineers
  • Assisting in resident events
  • Marketing activity

In order to be considered you will need:

  • Previous customer service experience in a face to face environment
  • Excellent attention to detail
  • Strong administration and communication skills
  • Computer and IT Literate
  • Well-presented and a confident communicator
  • Friendly and approachable attitude
  • Good team player