Assistant Student Accommodation Manager

Property Management

Ref: 638Friday 4 September 2020


Salary - Competitive (Dependent on Experience) + Benefits

Working Hours - 40 hours per week 5 out of 7 days with shifts to include a combination of days, evenings and some night shifts.

The PBSA (Purpose Built Student Accommodation) sector is thriving and our client is looking for an Assistant Manager for their site in Manchester.

In order to be considered you must be able to work flexible hours - 40 hours across 5/7 days to include some weekends. Shifts would be a combination of days, evenings and nights.   

If you have heard about the sector and are considering a move the good news is you don't have to already work in the sector, in fact, candidates with experience in hotels, hospitality, leisure and serviced apartments will all be considered.

If you live in the Greater Manchester area and are looking for a customer centric & people focused coordination role this would be perfect!

The role of an Assistant Manager is varied.You will be involved with the smooth running of the building and operations, to support in every aspect of the day to day management of the accommodation and associated services including: marketing, event coordination. building management, tenancy administration, customer relations and development of student relations and much much more.

Listed below are an outline of duties, however, if you are amazing with customers in a face to face environment and/or currently working in any of the sectors above then we want to hear from you.

Role outline:

  • Support the Accommodation Manager in the leadership of the onsite team.
  • Support hospitality & customer service functions to include maintenance, presentation of communal areas, attendance at meetings and reporting relating to lettings, rent and site issues & H&S on site
  • To assist in the management of the student letting cycle to include some marketing activities, scheduling for availability, viewings, check in and out, inspections, tenancy agreements, rent & arrears management, student safe keeping & head office documentation.
  • General site/building management to include relationship building with supporting partners eg University, ensuring best practice at all times, handling student complaints, scheduling and management of trades, wardens and support services plus supporting the Accommodation Manager regarding H&S, data protection & current legislation.

To be considered for and be successful in this role you will need to be 100% customer service focused, self-motivated, well organised and great under pressure.