Customer Service Advisor/Property Manager

Property Manager/CSA (Residential)

Hybrid working - 2 days at home + 3 days in office (Crawley)

Up to £35k depending on experience + Great Benefits

EMBS Property are currently supporting a client operating within the residential/build to rent space to recruit a Property Manager/CSA. To be considered for this role experience in a similar role in Property Management, Student Accommodation or Hotels is required.

In this role you would be the key point of contact for c.1,000 residents for questions, queries and complaints relating to maintenance, service and rent payments. You will coordinate the sourcing of contractors for in-apartment works, along with arranging appointments, raising POs and approving invoices for payment. The role will be required to deliver the highest levels of customer service to ensure residents have the best experience.

Key responsibilities and duties include:

  • Carrying out tenancy administration tasks

  • Handling incoming enquiries via telephone and email

  • Schedule and manage all incoming maintenance requests, allocating jobs to the relevant on-site Technician, External Contractor or Block Manager

  • Preparing tenancy agreements and move ins and move outs

  • Assist in financial management tasks

  • Review all Out of Hours calls from the previous night and follow up as appropriate

  • Be responsible for communication to residents 

  • Manage central stock levels of parts and replacement items

To be considered for and be successful in this role you will need to be a friendly and highly organised individual who thrives in a fast-paced environment. You should love interacting with people and have a genuine passion for delivering excellent customer service. 

This is a great opportunity for someone who is looking to develop their career within an expanding company with big plans in the property/resi/build to rent (BTR) sector.

Apply Now



01 Contact Us

Find your next challenge

Is this role not quite right for you? Our team has significant experience and understanding of this market, we get new roles through on a daily basis. Register your CV and we will be in touch when a suitable role becomes available.
Hear about new jobs!